To help us answer faster, please include your device and OS version, your app version (Profile → About), and what you expected to happen. Please do not attach medical documents or test results to a support email — we do not need them, and email is not a secure channel for health data.
MedKeepy is not a medical device and does not provide medical advice. We cannot answer questions about what your results mean or what you should do about them — please speak to a doctor or pharmacist. If you think you have a medical emergency, call your local emergency number.
Automated reading is not perfect. Open the record and edit the value directly — your correction is kept. Always check extracted values against the original document, which the App stores alongside them.
Turn AI processing off in the App under Settings. No new requests are sent from that moment, and the rest of the App keeps working — you can still add results manually, upload and view files, track medications and visits, and export a PDF. See the Privacy Policy for who receives data when AI is on.
Export a PDF summary from the App at any time. If you need a full machine-readable copy of everything we hold, email us and we will send it to you.
In the App: Profile → Account → Delete account. This permanently removes your account and all of your records and files. If you no longer have the App installed, use the web deletion request.
Subscriptions are billed by Apple or Google, not by us. Manage or cancel yours in your App Store or Google Play account settings — deleting the App does not cancel a subscription. Refunds are issued by Apple or Google under their own policies; email us if you need help with a request.
Check that notifications are enabled for MedKeepy, and on Android that “Alarms & reminders” is allowed and the App is exempt from battery optimization. Some devices aggressively suspend background apps, so please do not rely on MedKeepy as your only reminder for a medication or an appointment.
To access, correct, export or delete your data, or to withdraw consent, email us from the address on your account and say what you would like. See the Privacy Policy for your full rights.